The high level guidelines for what each severity level means is included below:
|
Severity 1 |
Critical business impact. Emergency situations that are causing severe application performance degradation or outage. |
| Severity 2 | Significant business impact. Major application functionality impacted, no workarounds. |
| Severity 3 |
Moderate impact with minor functionality issues. Workarounds available. |
| Severity 4 | Low impact. General product questions, feature requests, minor issues, or cosmetic defects. Limited or no impact on business operations. |
We always recommend you select the most appropriate severity level that reflects the current impact of the issue you are reporting. Our Support Team reserves the right to modify the severity level to match the current state of the problem or issue.